ESET Remote Administration
An easy-to-use web console for managing endpoint, server and mobile security

Benefits:

Components

• ESET Remote Administrator Server
  ESET Remote Administrator’s server component can be installed on Windows as well as Linux servers and also comes as a virtual appliance. It handles communication with agents, and collects and stores application data in the database.
• Independent Agent
  The agent is a small application that handles the remote management communication and runs independently of the security solution itself. It connects to ESET Remote Administrator and executes tasks, collects logs from ESET applications, interprets and enforces policies, and performs other tasks, e.g. software deployment and general computer monitoring. As the agent executes tasks and interprets server logic locally, it reacts to and eliminates security issues even when the client is not connected to the server.
• Web Console
  The front-end component of ESET Remote Administrator, the web-console, manages everyday network security. It has a role in interpreting the data stored in the database, visualizing it in the form of clear dashboards and lists with drilldown capabilities, and commands the agents and other ESET applications. In addition, it offers a huge array of customization options to suit the needs of any administrator by providing an easy “look & see” overview of the entire network’s security.
• ESET Remote Administrator Proxy
  The proxy handles collection and aggregation of data from machines in distant locations and forwards it to the centralized ESET Remote Administrator server. Remote locations no longer require ESET Remote Administrator server installation; the proxy alone will suffice. It’s possible to install several proxies in large and complex environments and connect them to a central server. The hierarchy and access rights are enforced by the central server, and through its access rights structure.
• Rogue Detection Sensor
  This component of ESET Remote Administrator is used to discover unprotected and unmanaged machines in the network by listening to their traces. It provides the administrator with improved visibility of all devices located within the corporate network. Discovered machines are immediately located and reported, allowing the admin to move them to a specific static group and proceed with management tasks.
• Multi-Platform Support
  ESET Remote Administrator runs on both Windows and Linux machines. The general installer deploys ESET Remote Administrator, including server, database and other components, in one step. The admin can also install component-bycomponent, or deploy as a virtual appliance.

Usability

• ESET License Administrator
  Protects you from attempts by fake websites to acquire sensitive information.
• Endpoint Deployment
  ESET Remote Administrator offers several methods of endpoint deployment, making the process smooth and quick. All installers' metadata is stored on the server, so it's easy to utilize different installers for different customers (useful for MSPs) or create groups with specific settings, policies or license credentials.
• Multi-tenancy
  A single instance of ESET Remote Administrator can serve multiple independent users with specific access and privileges-while the user cannot see the data of other users. It is also possible to grant three levels of access to each object- read/use/write-as well as granular access settings for different types of tasks. Multi-tenancy is ideal for large enterprises with one centralized server and different admins managing only endpoints in their respective locations, or for MSPs managing multiple customers from a single server but who need to ensure that customers are not able to see the data of other users.
• Secure Peer Communication
  ESET Remote Administrator now utilizes the Transport Layer Security (TLS) 1.0 standard and employs its own created and distributed certificates to digitally sign and encrypt communication between the solution's individual components for peer identification. The admin can build a public key infrastructure (PKI) with certificates and certification authority during the installation process, or at a later date. Alternatively, admins can choose to use their own certificates. Certificates are then assigned during the deployment of each ESET Remote Administrator component, resulting in secure communication and a secure network environment.
• 2FA-protected Login
  To validate the identities of users logging in to ESET Remote Administrator, it's possible to enable two-factor authentication (2FA) directly from the web console. Up to 10 accounts can be 2FA-protected for free. After a simple selfenrollment directly from the web console, the user will receive a link via SMS to download the ESET Secure Authentication mobile app-which is then used to generate random one-time passwords. Once 2FA is set up, one-time passwords are used to complement and strengthen the authentication process.
• Integrated ESET SysInspector
  ESET SysInspector is a diagnostic tool that helps troubleshoot a wide range of system issues and is integrated into the ESET Remote Administrator web console. The admin is able to view all generated SysInspector snapshots directly for a particular client. This allows the admin to track-back security incidents or system changes chronologically.

In-Depth Customization

• Dynamic and Static Groups
  ESET Remote Administrator uses a client-centric approach, similar to the Active Directory with which ESET Remote Administrator syncs automatically, and adopts its group structure. Clients can be assigned to either static or dynamic groups. The admin sets inclusion criteria for a dynamic group; thereafter, any client that meets these criteria is moved automatically to the respective dynamic group. It is also possible to assign a policy to a dynamic group, with this policy applied to clients upon entry to the respective dynamic group and withdrawn upon exit. This happens without any admin/user interaction.
• Policies
  The admin can define policies per security product and clearly specify their mutual relationship. Policies are executed on the agent, so even without a connection to the ESET Remote Administrator server the agent is able to apply policies assigned to a specific dynamic group in the event that a client enters that dynamic group. For even easier management, the admin can choose from predefined policy templates for each ESET security product, according to the needs of various clients, e.g. applying specific policy templates for laptops or servers, and restrictive or soft policies.
• Triggers
  By configuring triggers, the admin is able to define if and when a specific task is executed. Triggers can be paired with dynamic groups and execute the tasks on a client once it enters the group. Scheduled triggers provide the ability to specify task execution according to date, time, day and repeat frequency.
• Tasks
  Tasks are created in wizard-style steps and clearly sorted for various ESET security products; this also includes pre-configured tasks.
• Reports
  Admins can choose from pre-defined report templates or create custom ones by using a selected set of data and values. ESET Remote Administrator collects only data which is necessary for generating reports, with the remaining logs stored on the client, resulting in better database performance. Each report template can be viewed in the web console as a dashboard element to provide the administrator with an excellent real-time overview of network security, including drill-down possibilities. Reports can be displayed via web console, exported to a PDF/PS/CSV and saved to a predefined location, or sent as an email notification.
• Notifications
  It’s critical for administrators to get notification of any security issues happening in the network, in order to react immediately. The admin can configure notification options via a wizard-style series of steps, or use any of the predefined notification templates. Templates can be mapped to the specific dynamic group memberships of clients or triggered by specific indications or events as they are recorded in event logs.
• IBM QRadar Integration
  All major ESET events are exported in LEEF format, which is natively recognized by IBM QRadar. ESET Remote Administrator is shown as a “Log Source” for these events in the IBM QRadar console.

Compatibility:

Compatible with ESET Remote Administrator 6:

Compatible with ESET Remote Administrator 5:

Screenshots:

Documentation:

Download the ESET Remote Administrator Datasheet (PDF).